PalmPay Mobilises Stakeholders to Boost Cybersecurity Awareness and Combat Digital Fraud in Nigeria

Financial technology company PalmPay has called for stronger cooperation among law enforcement agencies, digital payment providers and consumers to tackle cybercrime in Nigeria, warning that public awareness is increasingly important as online fraud methods become more sophisticated.

The company reiterated its position during the 2026 Cybersecurity Awareness Walk organised by the Nigeria Police Force National Cybercrime Centre (NPF-NCCC) in Abuja on October 17. PalmPay participated in the initiative for the second consecutive year as part of efforts to promote safer digital transactions and responsible online behaviour.

The walk formed part of a three-day programme themed “Towards a Resilient Cyberspace,” which sought to educate Nigerians about emerging cyber threats and encourage practical measures to protect personal information and financial accounts.

Chika Nwosu, Managing Director of PalmPay Nigeria, said continuous public education and collaboration were essential to building a safer digital environment. He identified phishing and social engineering among the threats requiring greater public vigilance.

Phishing typically involves fraudulent messages or websites designed to trick people into revealing sensitive information, while social engineering uses deception or impersonation to persuade victims to disclose credentials, transfer money or take other actions that expose them to fraud.

Nwosu said technological safeguards remain important, but customers also need to recognise warning signs and understand how to protect themselves when using digital financial services.

As part of its fraud-prevention efforts, PalmPay is promoting its “PalmPay Dey For You” campaign, which encourages customers to identify suspicious activity, contact the company through official support channels and keep confidential account information secure.

The company advises users not to disclose their personal identification numbers (PINs), passwords or one-time passwords (OTPs) to other people. These details can be exploited by fraudsters seeking unauthorised access to financial accounts.

PalmPay has also encouraged customers to explore the security features available through the Security Centre in its application and take appropriate steps to protect their accounts.

The approach reflects the importance of combining technology with informed customer behaviour. Even where financial platforms deploy security measures, users may remain vulnerable if they respond to fraudulent messages, share authentication details or follow links designed to imitate legitimate services.

However, PalmPay has not publicly quantified in the reports reviewed how much its awareness campaign has reduced fraud incidents or customer losses. The initiative’s measurable impact therefore remains unclear.

Deputy Inspector-General of Police Kenechukwu Onwuemelie also addressed the cybersecurity awareness initiative, emphasising the role of public sensitisation, cooperation among stakeholders and preventive action in tackling cybercrime.

He urged Nigerians to follow the message: “Think Before You Click and Verify Before You Share.”

The advice highlights the need to check the authenticity of links, messages and requests before responding, particularly when communications appear to come from banks, fintech companies, government agencies or other trusted organisations.

Members of the public should be cautious about urgent requests for money, unexpected links, offers that appear too good to be true and messages demanding confidential account information. Where a request is suspicious, customers should independently contact the relevant organisation through a verified channel rather than relying on contact details supplied in the message.

Digital financial services have become an important part of everyday transactions in Nigeria, supporting activities such as money transfers, bill payments and other electronic payments. As more people rely on these services, protecting accounts and personal information remains important to consumer confidence.

Cybersecurity is not solely the responsibility of customers. Financial service providers must also maintain appropriate security systems, respond effectively to reports of suspicious activity and make it easier for users to access legitimate assistance.

Cooperation between technology companies and law enforcement agencies can support public education and the reporting of cybercrime. Nevertheless, awareness campaigns need to be complemented by effective security controls, accessible complaint channels and clear procedures for responding to suspected fraud.

PalmPay’s participation in the Abuja awareness walk underscores its stated commitment to customer education and collaboration with the NPF-NCCC. Whether such efforts produce a measurable reduction in digital fraud will depend on their reach, continued implementation and the effectiveness of the wider response to cybercrime.

For consumers, the immediate lesson is practical: protect confidential credentials, verify unusual requests, use official customer support channels and report suspicious activity promptly.

247NewsCheck.com will continue to monitor developments in Nigeria’s digital payments sector, including cybersecurity initiatives, consumer-protection measures and verified efforts to combat online financial fraud.